Job Details
Position Summary:
Create Great Guest Memories for carry-out experience. This includes taking orders by phone, tablet, e-mail, rails, walk-in, and has the ability to answer questions and suggest. Process transactions via POS accurately and timely. Assemble and pack orders as per Benihana Packaging Guidelines. Organize and maintain a spotless area for Takeout/Delivery staging areas. Reconcile all orders at the end of each shift.
Essential Functions and Responsibilities:
* Greets all guests warmly and with a smile upon their arrival.
* Promptly answers the phones with an appropriate greeting and assist guests with orders.
* Maintains a clean and organized station. Ensures the cleanliness of POS, printers, phone, counters, and keeps the necessary stock of packaging materials, menus, and other supplies.
* Ensure that all devices such as tablets are functional and online during operating hours and be ready to accept orders.
* Follow takeout/delivery packaging guidelines to ensure consistent guest experience.
* Responds to guest inquiries related to operating hours, prices, menus, and directions to the restaurant.
* Maintains constant communications with fellow employees to ensure smooth operations.
* Liaise with Third-Party Delivery partners.
* Ensures backup coverage for host when necessary.
* Completes all side work requirements prior, during, and after shift.
* Follow proper cash handling and house account reconciliation.
* Performs other duties as assigned by a supervisor.
Shift Flexibility: Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.
Skills/Knowledge:
* Excellent communication skills.
* Knowledge of Aloha POS or similar and tablet is a plus.
Education/Experience:
* Must have a High School diploma or GED.
* Previous host/cashier experience in restaurant or hospitality is a plus.