Job Details
Guest Services Manager at DoubleTree by Hilton London - Greenwich **About**
Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
**Location:** Doubletree by Hilton London Greenwich
**Salary:** 24,150 per annum
**On offer:**
- Personal Development programmes for Receptionists, Shift Leaders and Managers
- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
- Industry leading benefits including contributory pension scheme and Private medical health cover
- 28 days holidays including bank holidays (increasing yearly)
- Complimentary meals...
**About**
Its your world Your next role could be as a Front Office Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
**Location:** Doubletree by Hilton London Greenwich
**Salary:** 24,150 per annum
**On offer:**
- Personal Development programmes for Receptionists, Shift Leaders and Managers
- Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
- Industry leading benefits including contributory pension scheme and Private medical health cover
- 28 days holidays including bank holidays (increasing yearly)
- Complimentary meals on duty and uniforms provided
- Upselling incentives
**Key Responsibilities:**
- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
**Looking for:**
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency
- Resilient and can work under pressure
**To apply**:
Send CV to ??
Why not register yourself for the upcoming **Recruitment Open Day** event taking place at DoubleTree by Hilton London Greenwich on Thursday 17th February 1pm - 6pm -
**Guest Services Manager at DoubleTree by Hilton London - Greenwich**