Job Details
Position Information (Default Section)
Title Help Desk Representative Tier 1- Temporary Part-time Overview Location Blackwood Campus Department Office of Information Technology Days and Hours Varies Monday-Saturday/ up to 25 hours per week Requisition Number Job Description
* Respond to requests for technical assistance in person, via phone, electronically
* Diagnose and resolve technical hardware and software issues
* Rresearch questions using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Log all help desk interactions
* Administer help desk software
* Redirect problems to appropriate resource
* Identify and escalate situations requiring urgent attention
* Track and route problems and requests and document resolutions
* Prepare activity reports
* Stay current with system information, changes and updates
Minimum Qualifications
* Associates degree or equivalent work experience
* Proven customer support experience
* Oral and written communication skills
* Excellent interpersonal skills with a focus on customer service.
* Working knowledge of fundamental operations of relevant software, hardware and other equipment
* Knowledge of relevant call tracking applications
* Ability to work collaboratively in a team environment.
Benefits Special Instructions for Applicants Published Salary Range $15.13 per hour Job Open Date 01/23/2024 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant
Supplemental Questions