Job Details
**Position:**
Front Desk Administrator
**Reports to Title:**
Customer Care Supervisor
**Department/Division:**
Customer Care
**Primary Work Location:**
Bloomington, MN
**Job Code/Classification**
Non-Exempt
**Revision Date:**
November 2021
**Position Overview**
To provide administrative support for the ReSound location in Bloomington, MN of the North American region within our global company. The front desk administrator is responsible for providing specialized administrative support to the Customer Care team.
**Essential Functions**
* Provide general administrative support for Customer Care team.
* Coordinate transportation for guests, if necessary.
* Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
* Maintain office security by following safety procedures and controlling access via the front desk / door systems.
* Keep front desk clean, tidy and supplied with all the necessary supplies.
* Greet, communicate with and welcome guests.
* Answer all the visitor questions and address their complaints.
* Answer all incoming calls, redirect them when needed.
* Receive letters, packages and send them to appropriate destination.
* Prepare and manage outgoing mail.
* Process mail for Customer Service, Finance and Order Taking departments.
* Maintains meeting room and front office monitors.
* Other duties as assigned.
**Competencies**
* Excellent telephone etiquette including exceptional professionalism, compassion, and problem resolution skills.
* Strong communication skills both verbal and written.
* Strong organizational and interpersonal skills
* Ability to work in a fast paced, multi-tasking environment
* Computer skills
* Ability to work seamlessly across multi-department lines
**Desired Qualifications**
**Required Education:**
* High school diploma or equivalent required.
**Experience:**
* 3-5 years of Administrative Assistant experience preferred
**Travel:**
* Less than 10% based on opportunity and need
**Other:**
* Meet all performance and behavior expectations outlined in the company performance appraisal and communicated by management.
* Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
* Lead through vision. Keep the Companys vision at the forefront in decision-making and action.
* Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
* Establish and maintain positive and productive work relationships with all staff, customers and business partners.
* Follow all company and department policies and procedures.
* Follow good safety practices in all activities.
* Safeguard sensitive and confidential Company information.
**Other Information**
**Direct reports:**
Supervisor/Manager of Customer Care
**Indirect reports:**
Not applicable
**Working Environment:**
Open office setting
**Physical Demands:**
Must be able to lift up-to 10lbs if required
**Position Type and Expected Hours of Work:**
Full-time Monday-Friday, 40 hours per week, plus overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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