Job Details
Customer Service Representative (B)- Workholding
The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to detail to ensure accuracy and follow through.
The requirements for this position are as follows:
EDUCATION:
High School Diploma required. Associate degree in a related field preferred.
EXPERIENCE:
A minimum of 3 to 5 years of experience in a customer service environment as well as experience in a manufacturing setting is preferred. Proficiency in Microsoft Office (Word, Outlook, Excel) is required; experience with JD Edwards (Oracle based) and Evolve is preferred. Other qualifications include time management, team player, multi-tasker, driven, enthusiastic, detail oriented, and patient.
REPORTS TO: Customer Service Supervisor
LOCATION: Elmira, NY
RESPONSIBILITIES:
- Effectively communicate using various channels such as phones (direct and via Evolve), live-chat, emails, customer portals, and in-person.
- Provide timely and accurate customer support for all questions, requests and complaints in a manner that maintains and strengthens the customer relationship.
- Process quotes and perform follow-up activities to generate sales.
- Process purchase orders in a timely and accurate manner; monitor production timelines and expedite deliveries per customer requests.
- Interact with engineering, manufacturing, and supervisors to develop excellent product knowledge, in order to support customer selection of best products to fit their needs. Participate in cross-training to expand knowledge base.
- Work effectively and seamlessly as a member of the team to present a One Team, Customer First attitude with every interaction.
- Other duties as assigned.
PAY RANGE: $20.00 - $23.00, Salary Non-Exempt
We offer a competitive salary and benefits package including health insurance, life insurance, 401(k), paid vacation, paid holidays and long-term disability.
Hardinge Inc. is an Equal Opportunity Employer, Veteran/Disability