Job Details
Role Summary:
Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.
Expected hours for the role are Friday-Sunday, 9am -5pm EST. Hours are subject to change depending on the needs of the business.
This role is hired on an at need basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.
Role Responsibilities:
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customers relationship with the brand
- Empathetic to customers needs but understanding of the business bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Role Qualifications:
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
- Exceptional written and verbal communication skills
- Willing to take on additional projects and support external team members to support business and customer needs
- On the spot, creative problem solving skills that meet the needs of the customer and the business
- Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
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The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
- Employee discount at all URBN brands
- Sick leave
- 401(k) retirement plan with company matching
- Roth IRA
- Employee referral bonus program
- Commuter benefits
- Partnership discounts on national/local products and services
Pay Range:
USD $15.00 - USD $15.00 /Hr.
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.