Job Details
Are you ready for a technical leadership role in a fast-growing, employee-oriented company?
Summit IT is a tight-knit MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-glove IT services for a diverse range of clients and end-user environments. We re seeking a people-oriented Service Manager to oversee service delivery for our clients and continue mentoring our technical team.
We ll Provide:
- Fun, professional environment facilitated through daily communication, monthly lunches, and quarterly offsite outings
- Robust benefits package including healthcare, dental, disability, life insurance, and PTO
- Starting salary of 85K, along with profit-sharing program and performance-based bonuses
- Opportunities for continued growth supported by mature processes and sales engine
- Family-first culture that supports work/life balance
What you ll do:
- Manage the team for daily success, including daily activity, resource allocation, and providing accountability for documentation and SLAs
- Take ownership for client satisfaction for escalated issues, communicating with team members and clients and performing root-cause analysis to ensure resolution
- Mentor employees for success via daily communication, yearly reviews, and continuous technical/professional training
- Build relationships with clients via client meeting participation
- Define and review key KPIs, KB articles, and process documentation
- Track and report metrics for projects and agreements
- Administration of Professional Services Automation tool (ConnectWise Manage)
Skills you ll need:
- 3-5 years of experience with small business technical support, including applications, processes, software, and equipment
- Connectwise administration experience
- Strong positive mentality, strong communication and documentation skills, and enthusiasm for improvement and continued growth
- Sense of ownership for client outcomes and mentoring mindset for team
- Experience with MSP leadership, planning, and KPI s strongly preferred
Next Steps:
- Quick apply with your resume here
- Get a head start on our application and aptitude testing process here: