Job Details
Our client, a gaming agency, is looking for support on Community Management. Ideal candidates are Gamers, with experience with Live Stream, Moderator and can draft patch notes! This role includes moderating and monitoring all community channels, designing community engagement programs and reporting community issues. The Community Manager PC also update game websites including generating and publishing web content.
Hybrid, El Segundo
Salaried, depends on years of experience, flexible
Job Responsibilities
Represent a voice for the players by providing comprehensive qualitative and quantitative reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities needs efficiently and effectively
Foster a positive and inclusive environment for our players by constantly monitoring and moderating user generated content within Discord, forums, Steam forums and Reddit community channels and actively communicating with players
Engage our players by planning and creating unique content (including assets, events, livestreams, videos) to be published on our websites and community channels; lead the design and execution of community engagement programs with internal teams
Drive community growth by monitoring and reporting on community channels and both online and in-game event performance to provide detailed analysis that fosters constant improvement and innovation
Inform our players about upcoming updates and changes to the game and live services by writing detailed patch notes, live service and issue updates, and maintenance information to be published on our website and community channels
Maintain positive relationships with our community partners including managing volunteer moderators
REQUIREMENTS:
3 + years of community management experience and professional gaming industry experience is required
Live-games / Games experience is required
Managing moderators and moderator experience required
Patch Notes experience required.
Discord, Forums, and/or community tools experience required
Livestreaming experience is required on platforms such as YouTube and Twitch
Project management and organizational experience preferred
Knowledge/Skills
Excellent interpersonal, written, and verbal communication skills
Strong writing and organizational skills
Excellent time management skills