Job Details
**GUEST SERVICE REPRESENTATIVE**
Hotel Blue is seeking experienced Guest Service Reps for their front desk. Seeking an individual with an upbeat, energetic personality. This individual will be working the front desk checking guests in and out for their stay at Hotel Blue. This position also handles cash. Please see below for a brief description of duties. Interested applicants may apply in person at Hotel Blue, located at 705 S. Ocean Blvd, Myrtle Beach, SC 29577 or you may forward your resume for consideration.
PERFORMANCE STANDARDS
CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other resort positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resorts safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
FRONT DESK OPERATIONS: Follow the resorts recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests questions about the resort services and amenities.
ESSENTIAL FUNCTIONS:
Constantly. Answer guest questions and offer information andassistance.
Constantly. Answer telephones.
Constantly. Check guests in and out.
Constantly. Communicate with other departments to fulfill guest needs.
Constantly. Maintain work area neat and organized.
Constantly. Maintain keys in secure area.
Constantly. Report all unsafe conditions immediately.
Constantly. Update information in the computer systems as needed (i.e., post charges).
Frequently. Complete other duties as assigned by supervisor to include cross training.
Occasionally. Attend all mandatory meetings.
Occasionally. Follow checklist for required duties and timelines.
Occasionally. Process personal and travelers checks, handle safe deposit boxes.
Occasionally. Read, pass on log and communicate with previous shift.
Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
Occasionally. Use VeriFone to authorize credit cards and checks.
Click Here to Email Your Resume Compensation: *Depending on Experience*
*Our Vision Statement: We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!*