Job Details
Description
Manages all aspects of the Accounting for the property including, but not limited to Accounts Payable, Accounts Receivable, Collection, and Statement of Deposits.
Maintains and completes property management software information including move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
Administers the lease renewal program; Generates and balances month-end reports produced by the property management program.
Generates and delivers general correspondence to residents, vendors, and prospective residents such as lease violations, certificates of insurance updates, application rejection letters, etc.
Inspects the condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits.
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Plans, organizes, promotes, and implements resident functions in conjunction with the management staff.
Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, and orders office supplies and printed materials, etc.
Assists in the leasing capacity when needed by providing thorough knowledge to prospective residents on the apartment, community, and local area; tours prospective residents; and processes rental applications for approval.
Performs regular property inspections for cleanliness, and curb appeal, and to ensure property is free of hazards.
Oversees all service and capital contracts for timeliness and workmanship. Maintains required certificates of insurance.
Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
Maintains consistent and timely attendance, and sets an example for their team in punctuality.
Performs other job-related duties as assigned.
Requirements
REQUIREMENTS
Bachelor's degree in Hospitality, Business, or a related field
Minimum of two (2) years of work experience within hospitality, property management, or retail industries
Must be relocatable throughout the Mid-West or East Coast (Chicago, Cincinnati, Detroit, Kansas City, Louisville, Minneapolis, and Pittsburgh) for the program and first manager assignment
Previous experience in an upscale apartment community, hotel, or retail environment.
Previous user experience with MRI or property software.
SKILL AND ABILITIES
Ability to work a flexible schedule; any day of the week, including being "on-call".
Ability to write and communicate professionally in English.
Ability to apply critical thinking and sound decision-making.
Ability to resolve residents' concerns while maintaining a friendly and professional demeanor.
Ability to demonstrate project management skills to ensure tasks are completed on schedule.
Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
Ability to demonstrate teamwork by assisting co-workers and direct reports.
Ability to provide coaching to direct reports to develop their knowledge and skill set.
Ability to demonstrate critical thinking processes and sound decision-making.
Ability to effectively convey ideas and influence the opinions of others.
Ability to demonstrate computer literacy using Microsoft Office software.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:
Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
Occasionally lift and/or move up to 50 pounds.