Job Details
**Customer Service Representative - Inventory Management**
* Batavia, IL
* Full-Time
* Customer Service Representative - Inventory Management
**Internal Job Title:** Inventory Management Specialist
**Department:** Customer Service
**Reports To:** Inventory Management Lead
**Position Type:** Full-Time
**Position Classification:** Non-exempt
**Supervisory Responsibility:** No
**Description**
Inventory Management Specialist to act as a liaison, via telephone and email (where necessary) to provide product/services information and resolve any emerging problems as they pertain to inventory control. The target is to ensure and lead excellent service standards and maintain high customer satisfaction across all companies.
**Job Duties**
* CS/IMS Experience (1+ year)
* Beginner IMS operation independence
* Beginner industry knowledge (fitment, processes, problem solving)
* Beginner operation workflow
* Beginner Fundamental Awareness- Social and self-awareness as it applies to the workplace
* Operating general customer service needs/requests with guidance
* Beginner communication skills with customers via Email, Text, and Phone while /resolving issues/handling backorders/etc.
* Emails are formatted properly (intro, body, closing) and replies are thorough, accurate and comprehensive.
* Phone calls are handled in the proper tone and minimal assistance is needed to serve customer requests
* Beginner understanding of troubleshooting general issues, customer concerns, problematic situations
* Close supervision and instruction required for general tasks
* Coordinate external vendors to attain accurate ETAs and escalate all unresolved issues to management.
**Knowledge, Skills & Abilities**
* Excellent communication skills, both verbal and written
* Ability to maintain a professional and calm demeanor
* Strong organizational skills and attention to detail
* Ability to maintain good customer relations
* Proficient computer skills
* Strong time management and follow-through
**Minimum Requirements**
**Education**
* High School Diploma or equivalent
**Experience**
* At least 1 year customer service, preferred
* Type at least 35-40 WPM
**Position Type/Expected Hours of Work**
This is a full-time position, department open 7 days a week. Overtime is sometimes mandatory.
**Expectations**
* Remote + Onsite when required
* Track your own hours both honestly and accurately
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Sit at a desk to type on a computer for at least 8hrs per day/40hrs per week.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
*SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.*