Job Details
Job Description
International chemical company located in Friendswood is looking for a motivated team member. This team member will be part of the customer service division.
Goal of Function
- Communicate effectively with customers by phone and email to ensure the best service possible
- Coordinate with sales team in the implementation of customer strategies
- Working hand in hand with supply chain team to ensure accurate order release base on forecast
- Receive and process customer purchase orders accurately and efficiently
- Research and resolve issues pertaining to Customer Service nonconformances
- Allocate and assign inventory to specific Customer orders
- Customer order logistic handling, warehouse customer order placement and coordination
- Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
- Handling documents such as BOLs, CoA's, hazardous material, etc.
Responsibilities
- Execute order management and transactions for accounts within Americas region
- Coordinates entire order and supply management tasks ( quote to cash ) and ensure supply performance is delivered according company guidelines
- Working closely with supply chain team to ensure order release base on forecast or order demand control.
- Supervision of delivery plans and logistic processes
- Active advising major customers with related Key Account Manager including Supply and Demand change, Organization change, etc.
- Regular contacts with international wholesale clients via phone and email
- Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
- Interactions with other departments on-site and abroad
- Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history.
- Handle customer collection for all outstanding invoices.
- Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
- Manage customer accounts in coordination with Sales team
- Attend customer meetings to build strong business relationships
- Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
- Ensure customer complaints regarding product or service issues are properly communicated.
- Issue returns as necessary, including the preparation of all necessary paperwork
- Support company initiatives as needed.
Required Skills and Experience
- College degree strongly preferred but not required.
- 4-5 years professional experience required.
- Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
- Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations.
- Chemical or International Customer Service experience plus
Candidate Profile
- High customer and service centricity with quality awareness
- Pro-active behavior and interest for company, processes and product lines
- Flexible with an appreciation of a fast-growing and multi-cultural environment
- Highly organized with good problem solving skills
- Ability to manage time effectively and to prioritize multiple tasks.
- Must have strong communication (English) and interpersonal skills
- Bilingual is a plus
Below are the service criteria:
- Team player
- Work ethnic
- Communicator
- Culture fit
- Reliable
- Sense of urgency
- Optimistic
- Prioritization
- Attention of detail
- Result Oriented