Job Details
Medix is hiring for a patient service representative in-office Monday-Friday.
Job Description:
- Influence patient satisfaction by ensuring patients is greeted upon arrival and properly registered in the system.
- Communicate with transportation dispatchers to confirm arrival time to ensure patients are greeted.
- Move the flow of patients, clients, and visitors upon arrival.
- Provide service in a polite, courteous, and professional manner.
- Periodically update patients of transportation wait time.
- Ensure the lobby area is stocked with coffee, cups, and other applicable items.
- Ethically and professionally handle confidential information.
- Work primarily on the floor, in member areas, and throughout the center.
- Contact security, environmental services, or management when necessary.
- Monitor the overall appearance of the waiting areas.
- Inquire patients of concerns to ensure their needs are met.
- Answer incoming and outgoing calls professionally, courteously, and promptly.
- Provide patients with accurate practice information. (e.g., office hours, address, etc.).
- Daily communication with managers regarding changes in schedule (e.g., physician cancellation, call outs, and
new hires). - Keep track of physician and specialist schedules.
- Communicate any technical issues including non-functioning telephones, system failures, and software issues to
the manager. - Conduct all activities professionally, politely, and courteously; in alignment with company and department
policies and procedures. - Conduct in-person orientation with newly assigned members.
- Promptly respond to members' concerns regarding center activities and services.
- Assure member is satisfied with service upon departure and troubleshoot issues they may have.
- Maintain continuous communication with administration and patient service representatives.
- Promptly refer difficult issues to leads and managers.
- Participate in the Patient Satisfaction Survey Program.
- Perform other duties as assigned.
- 2 primary care providers
- EMR - NextGen
- Back to back - perm person faces out, other person will be facing in on the other side - mostly checking out after seeing providers
- Helping with scheduling follow ups or other specialist appointments
- Answer referral questions
- 3-5 Must Have Skills/Qualifications
- Bilingual - Spanish & English
- 1-2 years medical front desk experience
- Basic computer knowledge
Soft Skill/Attribute Requirements- Strong people skills/customer service oriented
Schedule/Shift
Monday - Friday, 8:30am-5pm (30 minute lunch)