Job Details
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us Where your Career is a Force for Good!
Job Description
Why Choose Us?
As one of the nation s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our clients and workforce and to ensure our digital products support successful mission delivery. As a Service Designer, you will apply design thinking approaches and collaborate with cross-functional teams to facilitate discovery of problems and opportunities in both digital experiences and business processes as well as co-create solutions to improve the experience, adoption, and mission success of our digital product portfolio. Our products support our humanitarian mission in many ways, including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assigning volunteers to critical mission roles.
The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document user stories.
About Our Disaster Client Care Products
The Shelter Client Information App (SCIA) is a new and growing mobile application used for managing client registration and other disaster services provided to clients in shelters. SCIA is a custom mobile web app built in Blazor WebAssembly. RC Care is the client case management and financial assistance system for the American Red Cross s disaster relief services, supporting our volunteer workforce in providing timely, relevant, and scalable services to our clients in need 24/7. The product is built on the Salesforce platform, including Service and Experience Cloud, with numerous integrations, including financial services. The services, business units, and communities served by our disaster client care products will grow and adapt over time, and the products need to be constantly at the forefront anticipating evolving client, user, and business needs.
SCIA and RC Care are supported by dedicated Agile product teams, which operate like an internal start-up, working collaboratively with technical and program subject matter experts to grow and continuously improve the product.
About The Position
The Associate Product Manager is a critical member of the team, working with the Product Manager to oversee the full product lifecycle, from design to development and release, both building new services and capabilities and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document product requirements.
Responsibilities
Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirementsPlans and facilitates the refinement of business requirements from engaged stakeholders, including documenting user process flows and user storiesAnalyzes business and user needs and identifies potential opportunities, challenges, and risks during product designSupports the organization of user stories into epics, phases, and functionsGathers business/program feedback for incorporation into future developmentProvides and supports clear communication between product, technical, and business/program partnersServes as a product advisor and guide to new business stakeholders, providing training and demos as neededCoordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user storiesEnsures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.Anticipates UX/UI needs and collaborates with design resources as neededMonitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units technology needs.Writes product communications and training for end users, including knowledge base articles and release notesDevelop and maintain current knowledge of tech stack capabilities, to support effective product design and refinement of business/program requirements
Scope: Individual contributor with comprehensive technical knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.
What You Need To Succeed (Required/Minimum Qualifications)
Education: Bachelor's degree required.
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
Management Experience: N/A
Technical/Functional
Skills & Abilities:
Experience working with diverse communities of end users and business stakeholdersExperience with product design and development processesExperience with Agile development frameworksProficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and LucidchartExperience with custom applications and Salesforce is a benefit; willingness to learn is essential
Coordination, Project Management, And Communication
Ability to coordinate tasks and deadlines across concurrent projectsIndependent and self-motivated with excellent communication skillsExcellent interpersonal and communication skillsExperience working with internal customers, management, and outside vendorsExperience managing expectations and emerging issuesExperience consolidating technical and business information for leadership presentations and reporting
What Will Give You a Competitive Edge (Preferred Qualifications)
Strong digital product management skills including mobile and web-based applicationsExperience in human centered design to include design thinking facilitation, research, usability tests, etc.
Travel & Work Conditions: Occasional travel may be required for workshops and direct client and workforce user experience research. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.
Combination of candidate s education and general experience satisfies requirements so long as the total years equate to description s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
The
salary range for this position is:
$85,000 - $95,000
Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.
Benefits For You
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
Medical, Dental Vision plansHealth Spending Accounts & Flexible Spending AccountsPTO + Holidays401K with 5% matchPaid Family LeaveEmployee AssistanceDisability and Insurance: Short + Long TermService Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life s emergencies don t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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