Job Details
Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Qualifications
Well-versed in taking telephone calls and handling stressful situations
High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Exhibits working knowledge of Microsoft Office and reservation management systems