Job Details
Salary: $18.14 - $23.02 Hourly
Location : North Bend, OR
Job Type: Part-Time
Department: Library
Opening Date: 05/16/2024
Closing Date: 6/26/2024 5:00 PM Pacific
FLSA: Non-Exempt
The North Bend Public Library is seeking customer service-oriented applicants with great attention to detail. The ideal candidate is enthusiastic about serving the community and has good communication skills. This position provides services directly to patrons of all ages at the public service desk and assists patrons using the library's computers and electronic resources. Familiarity with technology and excellent customer service skills are required. Familiarity with popular reading and entertainment materials is desirable.
Please read the job description for more details.
Graduation from high school or the equivalent GED certificate required. Experience working in public services, preferably in a public library, is highly preferred. Any other satisfactory equivalent combination of experience and training which demonstrates the ability to perform the work may be considered.
Essential competencies of this job are described under the headings below. They may be subject to change at any time. The omission of specific statements of duties does not exclude them from the position, if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and may be changed by the employer at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, providing that an accommodation(s) does not create an undue hardship for the employer, remove an essential job function, and/or, create a direct safety threat to the individual, or others.
GENERAL POSITION SUMMARY:
Provides services directly to patrons of all ages at the Public Service Desk and is knowledgeable on public service operations.
SUPERVISION RECEIVED:
This employee receives general supervision from the Library Director.
SUPERVISION EXERCISED:
Supervision of other employees is not a normal responsibility of this position.
ESSENTIAL FUNCTIONS:
Unless specifically identified as a "Non-Essential Job Function", the information included in this Public Service Library Assistant description, and any referenced supplemental documents, is considered an "Essential Job Function". Temporary modifications to provide reasonable accommodation, or transitional work assignments, do not waive any of the essential functions for this position.
The following information is not all-inclusive.
TASKS, TOOLS & TECHNOLOGY:
Tasks
- Performs circulation-related functions using the library's integrated library system (ILS) software including checking out, renewing, searching for items, and placing holds.
- Creates and updates patron records using the ILS, including generating new records, renewing records, updating information, and collecting fines.
- Provides reference and reader's advisory guidance to patrons.
- Assists and instructs patrons in using library services, equipment, and facilities.
- Maintains an inventory of office supplies.
- Submits to the Library Director purchase order requisitions for equipment and other proposed purchases as needed; verifies and refers invoices to Accounts Payable or the Library Director for payment.
- Checks in returned library materials using the ILS and routes items to the proper library.
- Generates hold paging slips and retrieves items from library shelves.
- The position has planning and goal setting responsibilities as part of a group.
- Contributes to a positive work environment by demonstrating: compassion for the library's users and other employees; respect for library user privacy and confidentiality; an eagerness to learn and an optimistic attitude.
Peripheral tasks
- Attends meetings and training opportunities as required.
- Assists with collection maintenance tasks.
Tools
- Personal computer
- Coastline ILS and web catalog
- Printers / copiers
- Phone system
- FAX machine
- Microfilm reader
- Media players
- Overhead projector
- Book carts and bins
Technology
Electronic mail software; Microsoft operating system; Integrated Library System
KNOWLEDGE, SKILLS & ABILITIES:- Knowledge of practices, principles, and philosophy of modern library science including reference tools, library classification systems, and alphanumeric organization.
- Familiarity with popular reading and entertainment materials.
- Familiarity with technology, the internet, and basic computer and office applications, especially word processors.
- Ability to work under pressure at busy public service desks.
- Ability to provide instructional assistance on portable electronic devices.
Knowledge
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordination - Adjusting actions in relation to others' actions.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring - Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Abilities
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong, including solving the problem, not only recognizing there is a problem.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Work Standards: - Regular attendance and punctuality.
- Speak and act truthfully.
- Exhibit self-control.
- Detail-oriented.
- Thorough when completing work tasks.
- Accept constructive criticism.
- Calmly and effectively process high-stress situations.
- Reliable, responsible, and dependable.
- Willingness to take on responsibilities and challenges.
EDUCATION, CERTIFICATION, & EXPERIENCE: Education and experience requirements listed are minimum standards. Other equivalent combinations of education, certifications, training, and experience may be considered.
Experience working in public services, preferably in a public library, is highly preferred.
Experience: Any equivalent combination of education and experience which provides the knowledge skills and abilities required to perform the job.
WORKING CONDITIONS:The City of North Bend is committed to complying fully with the Americans with Disabilities Act (ADA) and Oregon's Disability Accommodation and Discrimination laws. We are also committed to ensuring equal opportunity in employment for qualified persons with disabilities. The City of North Bend will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on City of North Bend operations, or a safety risk to employee or coworkers, or removes an essential job function. Employees should request an accommodation as soon as it becomes apparent that a reasonable accommodation may be necessary, to enable the employee to perform the essential duties of a position, or to participate in the employment process. To discuss an accommodation request, please contact the City Recorder.
The factors described herein, are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform as Public Service Library Assistant.
WORK SCHEDULE:Hours are typically scheduled between 9:00 am and 6:00 pm, Monday through Saturday; must be available to work a flexible schedule. Must also be available and respond to emergency call-back as needed.
NON-ESSENTIAL JOB FUNCTIONS:Other duties as assigned.