Position Summary:Front desk agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.Essential Functions:- Check guests in and out of the hotel according to hotel and/or brand standards.- Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.- Take, modify and cancel guestroom reservations.- Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.- Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.- Maintain cleanliness of the Front Office area.Additional Responsibilities:- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.Skills and Abilities:- Good communication and interpersonal skills.- Ability to stand for extended periods of time.- Ability to work in a fast-paced environment.- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Donohoe Hospitality Services
06/01/2024
Washington,DC