Job Details
Commonwealth is an ENR Top 500 engineering and consulting firm that specializes in delivering innovative design and planning solutions in the fields of power generation, substations, transmission & distribution, renewable energy integration, environmental permitting, and right-of-way services. With 35 years of industry experience, we are an EC&M Top 20 Electrical Design Firm that delivers exceptional services across the US.
We believe in creating a well-balanced work environment that inspires connectivity, creativity, and innovation. We are committed to creating an inclusive workplace where all employees feel respected, valued, and empowered. We have a persistent vision to influence the secure energy future through diverse, innovative, and sustainable solutions with our partners.
We are hiring on an Entry-Level Help Desk Support Specialist in Jackson for our IT Team. In this role, you'll have the opportunity to showcase your technical prowess while providing exceptional service to our valued customers. Under the mentorship of seasoned support professionals and the guidance of supervisors and managers, you'll tackle a diverse range of low to medium complexity challenges across various IT domains. Whether it's system builds, application administration, network support, operating system maintenance, printer troubleshooting, or user/client service implementation, you'll be at the forefront of delivering seamless technological solutions. Embrace this chance to kickstart your career, hone your skills, and contribute to the success of our organization's IT operations.
Responsibilities:
- Frontline Support: Serve as the first point of contact for users, providing friendly and efficient assistance with a wide range of technical issues, from system builds and application administration to network and printer support.
- Troubleshooting: Leverage your problem-solving abilities and knowledge of IT principles to diagnose and resolve technical challenges, following documented procedures and checklists.
- Ticket Management: Efficiently log, prioritize, and resolve or escalate IT Service Desk tickets, ensuring timely and effective support for all user requests.
- Customer Enablement: Empower users by providing training on productivity and collaborative applications, ensuring they can maximize the potential of their tools.
- Project Collaboration: Contribute to the successful implementation of IT initiatives and projects, working closely with cross-functional teams.
- Communication: Keep customers informed about planned and unplanned IT infrastructure events, minimizing disruptions and maintaining transparency.
Qualifications:- Education: Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Experience: 1-2 years of experience supporting and administering computers running modern versions of Microsoft Windows operating systems in an Active Directory environment. Proven ability to resolve desktop productivity software issues, network connection errors, and desktop and network printing problems.
- Technical Skills: Proficiency in Windows 10/11, MS Office Products, Antivirus and Malware Protection, BIOS, Firmware, Printer Components, Computer Components, Audio/Visual, Batch files, Scripting, WiFi, and Smart Devices.
- Certifications (Preferred): CompTIA A+, CompTIA IT Fundamentals, CompTIA Network+ or industry equivalent.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)