Job Details
Company Overview
The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market.
Position Overview
The Service Manager will be responsible for reception of service calls/claims from customers both online and on-site and management of local Service partners. The Service Manager or Engineer will manage inventories for service parts, provide technical consultation for the customer s and to communicate with HQ teams to address all service related issues, and manager/build databases for the services. The Service Manager or Engineer will provide engineering support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and LS personnel on relevant products.
Responsibilities
- Build and expand Local Service network and procedures for the company.
- Deal with customer s service requirements.
- Build and manage big databases for service.
- Receipt service call for customers' claims both online and on-site.
- Manage Local Service partners and communicate with HQ department.
- Manage inventory for the service materials.
- Provide online and on-site application engineering and product consulting.
- Establish Service process and Service network for the company.
- Develop global Service specialists (requires technology and communication skills).
- Foster experts in Global SVC (Technology + Communication). Provide technical phone and email support.
- Serve as one of the primary technical resources for all inquiries. Assist with product selection, cross referencing, etc.
- Provide feedback on factory documentation for the purpose of continuous improvement.
- Develop technical/application notes where applicable, detailing start-up procedures of new products.
- Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units. Products include Transformers, Switchgears, Circuit breakers, Swathes and Electrical products.
- Provide technical product training to customers.
- Produce white papers and app notes for publication in industry media.
- Deliver presentations to internal and external organizations or entities.
- Assist marketing with creation of technically based marketing collateral (e.g., Youtube videos)
- Perform other duties as assigned.
Requirements
- Bachelor s degree or higher, Electrical Engineering or equivalent experience preferred.
- 3+ years experience with implementation of substation equipment installation/testing
- Experience with Power Transmission/Distribution equipment such as Transformers, Switchgears/Switchboards, Circuit breakers, Swathes and Electrical products and etc.
- Work experience in service for Electrical equipment and Power substations.
- Experience in service and testing switchgears.
- Experience in inspection and maintenance of Power substation
- Electrical-related Certifications
- Technical writing skills.
- Project management skills.
- Ability to operate effectively as part of a team.
- Customer service and phone skills.
- Professional, patient, positive, confident communication style and attitude.
- Ability to write and perform technical product and solution training for groups.
- Organization skills, i.e. for documents, demos, work area and time management.
- Bilingual in English and Korean required