Job Details
Summary
American Bridge is currently seeking a Help Desk This position requires a proficient working knowledge of IT and an ability to apply a logical progression.
Essential Duties and Responsibilities
(1+) years in a "help-desk" type role offering support via phone, email and in-person
Experience with build out of small to midsize LANs (architecture, installation and configuration)
Experience with imaging and deployment of PC's and laptop devices
Experience with installation and troubleshooting of common PC hardware peripherals
Experience with variety of software installations and software user training
Experience supporting users in a Citrix or Remote Desktop environment (a plus)
Experience providing end user support and management for mobile devices (iOS, Android)
Responsibilities:
End-user support for both local office staff and remote workers and respond to and resolve escalated (level 2 type) support issues
Work with Field Operations on remote office IT infrastructure build-out; including planning, procurement and coordination. Must be able to provide on-site installation and configuration of local LAN and network devices (firewall, router, switch, AP's) and installation of any other IT related hardware or software. Travel required.
On-boarding of new company employees including issuing hardware, creating user accounts and providing new user training
Purchasing and inventory and asset management
Contribute to and maintain IT Dept. documentation and assist with continuing to build out user knowledge base
Knowledge/Skills:
Strong customer service support mindset (empathy, urgency, commit, follow-through)
Understanding and familiarity with Local Area Networks (LAN), Wide Area Networks (WAN), and general networking concepts
Ability to install, configure and maintain small to mid-sized LANs
Advanced knowledge and administration of Windows OS (7, 8.1, 10) on PC
Advanced knowledge and administration of Windows Server OS (2008R2, 2012)
Office 365 user and license administration
Active Directory user administration
PC Imaging and Image Deployment
Sound technical knowledge of iOS and Android operating systems and devices
Mobile Device Management a plus
Experience with Citrix or other Remote Desktop / Terminal Service environment a plus
Requirements:
Willingness and ability to travel (within US) to perform service calls and installations
Required Hours: 8am-5pm EST
Willingness and ability to work some nights and weekends as required
High school diploma or equivalent level of education required
Following Certificates / Training Preferred but Not Required:
Comptia A+
Comptia Net+
Comptia Security+
ITIL
MCSA