Job Details
**Technical Service Representative**
**Location:** Shiremanstown, PA, US
If you answered yes to these questions, apply today to become a part of the Dayton team! We are offering a competitive salary of up to $23.50 an hour!
This position works the following shift:
Monday - Friday (9am -6pm)
**Duties/Responsibilities:**
* Provide technical assistance to our customers by providing part number information and interchanges.
* Locate non-stock items with our suppliers.
* Read and interpret blueprints, micrometer and catalogs (DPI, competitor and suppliers.)
* Place order with suppliers to fill customer needs.
* Verify DPI cost, part numbers, lead-time, shipping information and customer information.
* Calculate and quote customers pricing while assuring proper margin levels for Dayton Parts.
* Enter sales orders, close (invoice) customer sales orders.
* Verify dimensions on DPI stock vs. blueprint.
* Process customer returns for drop ship items.
* Secure pertinent information for the supplier and customer to process return.
* Coordinate the return with the purchasing department to assure proper credit is given to DPI and the customer.
**Qualifications/Essential Functions:**
* High school diploma or GED; or one to three months related experience and/or training or equivalent combination of education and experience.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
* Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, area, percentages, proportions, circumference and volume.
Apply today to become a part of the Dayton Team!
Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.
Candidates must pass a background check and drug test, as applicable for the role.