Job Details
Do you have a passion for service and love to put a smile on people s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requestsMitigate customer complaints as neededCommunicate with housekeeping to make sure guest rooms are readyWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationBookkeeping: keep accurate records of all hotel guest account informationQualifications:Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredWorking knowledge of Microsoft Office and reservation management systemsComfortable taking telephone calls and mitigating stressful situationsHigh school diploma, GED, or equivalentAbout Company:OTO Development (OTO) is one of the fastest-growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company-provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.