Job Details
Job DescriptionWhat would you do? - The Specifics* Ensures high quality customer service while following all safety protocols.* Ensures a smooth flow of customers through the store.* Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.* Processes and understands managed care plans while obtaining document information from the insurance company as needed.* Provides customers basic and accurate information.* Schedules and confirms appointments, follow-up visits and classes.* Files all patient records daily and pulls patient files for the next day's appointments.* Checks order status and notifies customers when orders are in or of any delays.* Keeps reception area tidy and presentable with all necessary materials.* Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.* Participates in regularly scheduled mandatory communication meetings.