Job Details
**Customer Service Representative** Location **IL, Channahon** Department **Sales** Employment Type **Full Time** * Support a working environment that enables exceptional and world class customer service.
* Maintain an objective and cooperative relationship with current and potential customers.
* Form and maintain good relationships with internal customers at all levels of the organization.
* Provide customers with product information to assist with determining appropriate product to purchase.
* Answer basic technical questions on product make-up, installation procedures, and application.
* Enter orders accurately the same day as received.
* Provide written price quotations to customers at the request of Sales Managers or Management
* Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status .
* Stay informed of information on pricing, product design and availability.
* Monitor and process EDI orders if applicable for customer account responsibility.
* Provide input to Customer service policies and procedures.
* Participate in daily KPI and weekly and/or monthly meetings.
* Keep accurate and well-organized records and necessary documentation.
* Perform other duties assigned by Manager
* College degree preferred
* Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
* Excellent verbal and written skills, telephone skills required.
* Computer skills in Excel and Word required. Aptitude to learn new software programs required.
* Must possess a very strong aptitude to learn.
* Demonstrate basic math skills to convert from square feet to metric and metric to square feet
* Must be able to think outside of the box and possess creative thinking skills
* Must be able to act with a sense of urgency when managing customer accounts.
* Must be able to multi-task and work in a fast pace environment.
* The ability to problem solve and offer solutions