Job Details
Are you a highly motivated Facilities Coordinator with 2-4 years multi-site facilities maintenance/construction/logistics experience looking for an incredible new opportunity? If yes, keep on reading...
Freshco, and our amazing Founder & CEO, Mandy Rennehan, are "redefining the collar blue" and changing the answer to the question: "What do you want to be when you grow up?"
The Facilities Management (FM) and Construction industry is extremely proprietary with many options for personal and professional growth opportunities, enabling the Freshco team the opportunity to be role models and pioneers in the industry.
Respecting our trades people every day as partners and professionals in their fields, and building lasting relationships build on mutual respect, is paramount for this position and for Freshco.
Job Summary:
Freshco's Facilities Maintenance Coordinators are responsible for servicing multi-site clients across Canada. From start to finish, Facilities Coordinators process work order requests received by our clients, and follow them through to completion into the invoicing process. Furthermore, the Coordinator negotiates rates and develops meaningful relationships with the technicians and monitors their performance.
They professionally respect Freshco with clients, including store managers, corporate facilities managers, technicians, and all other external stakeholders as directed.
Responsibilities of this position include, but are not limited to the following:
- Manage work orders in Freshco's work order management system (Quickbase).
- Maintains/updates detailed notes, follow up dates, technician information, financial summary tab on all work orders.
- Update client platforms (CRM/CMMS).
- Schedule and complete work orders within the clients' Service Level Agreements (SLA).
- Dispatch appropriate technicians to complete maintenance requests.
- Ensure technician meets all Freshco and client requirements.
- Build and develop a respectful relationship between you and the technician.
- Prepares end of day reports and handles work order escalations.
- Prepare and enter quotes in client platform for client approval.
- Organize multiple emails and prioritize by severity.
- Collaborates with multiple divisions and multiple stakeholders.
- Work after hours on-call shifts rotating weeknights and weekends as assigned.
Education and other skills:
- 2-4 years of experience in the multi-site facilities maintenance or construction industry or logistics industry required.
- Exceptional customer service and interpersonal skills.
- Strong oral and written communication skills.
- Intermediate level computer skills with proficiency in MS Office - Word, Excel, Outlook. Database experience preferred.
- Experience using QuickBase, Service Channel, or other CRM/CMMS platforms.
- Exceptional organization and time management skills with the ability to prioritize ongoing tasks across multiple work orders, programs, and platforms.
- Experience in scheduling and executing multiple work orders with multiple subcontractors.
- High attention to detail, analytical and problem-solving skills with a solution focused mindset.
- Bi-lingual language skills preferred (Spanish/French).
- Ability to work in a fast-paced team atmosphere.
- Ability to learn to meet the changing requirements of the position.
- Ability to work effectively and independently from a local Freshco office or remotely when permittable.
Other duties and qualities required for this position:
- Willing to participate in Freshco s philanthropy initiatives.
- Demonstrates an intrapreneur mind-set and related actions.
- Open to performing other duties as required.
- Takes full accountability for their actions and reactions wins and losses.
Apply today!
Freshco has been an equal opportunity employer for 30 years. As a certified LGBT and woman owned company, our mission from day one has been to foster an environment that respects, supports, promotes, and celebrates diverse backgrounds and perspectives. Diversity is not complicated here- it s embraced at every level with our employees and our subcontractors. We believe in talent. Period. We walk the talk every day.
Please note that any offer of employment is subject to reference checks and background checks, including a criminal record check as part of the selection process.
To learn more about this position and our company, please visit www.freshco.ca and follow @MandyRennehan on Twitter and @Freshco_Inc on Instagram.
Job Type: Full Time
Salary: $50,000 - $70,000 per year based on experience