Job Details
Patient Support Specialist PART TIME Job Details Job Location Altamonte Springs Center - Altamonte Springs, FL Position Type Part Time Education Level 4 Year Degree Job Category Admin - Clerical Job Summary IVX Health is a leading provider of high-quality infusion therapy for individuals with complex chronic conditions. Our company is a company rooted in core values that empower its employees. We strive daily to embody our company mantras **Be Kind**, **Do Whats Right**, **Never Settle**, **Make It Happen**, and **Enjoy the Ride**. At the heart of our organization, we offer a different, better approach to the way we treat our patients and believe it is vital to take the same approach with our employees.
**ABOUT THE ROLE**
Our Patient Support Specialists are the first impression to our patients, whether they are just starting IV therapy or continuing therapy they have been receiving elsewhere. Patients and physicians have other choices and we want them to choose IVX Health!
**ESSENTIAL JOB FUNCTIONS**
* Responsible for all day-to-day medical office administrative tasks
* Serve patients by scheduling their infusion visits, maintaining EMR records, accounts and greeting them for their appointment
* Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying nurses of patient arrival
* Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.
* Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
* Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
* Protect patient rights by maintaining confidentiality of personal and financial information
* Maintain operations by following processes, procedures and reporting necessary changes
* Accept deliveries and route them to appropriate departments.
* Answer incoming calls.
* Contribute to team effort by accomplishing related tasks as needed
* Prepare rooms for infusions or injections
* Restock supplies as needed
* From time to time, based on certification/license scope of practice
+ May provide intake upon arrival to include taking vitals, medical reconciliation and health history
+ Review charts and reach out to providers as needed to verify or validate patient orders
+ Work at multiple facilities within the market as needed
Qualifications **COMPETENCIES**
* Proficiency with standard office software application (Outlook, Microsoft Office)
* Detail Oriented
* Ability to multi-task and work across the organization
* Excellent communication and interpersonal skills
* Strong analytical thinking and problem-solving skills
* Enjoys interacting with patients, nurses, and other healthcare professionals
* Enjoys creating a friendly and hospitable atmosphere
* Good at coordinating with other to meet collective goals
* Proactive and optimistic
**EDUCATION / EXPERIENCE**
* High School Diploma or Equivalent
* 2-3 years of clerical/administrative experience, preferably in a healthcare/medical setting
* Medical Assistant, Certified Nursing Assistant and LPN/LVN (preferred)
**IVX HEALTH BENEFITS + PERKS**
* True Patient Care IVX Health has a 3:1 patient-clinician ratio
* Flexible work schedule that promotes a positive work-life balance
* Transparent, Engaging, and Encouraging Leadership
* 401(k) program with company-match
* Comprehensive Health, Dental, and Vision Insurance plans
* Company-Paid Life/AD&D Insurance for Full-Time Employees
* Voluntary Short-Term and Long-Term Disability Insurance
* Community Involvement PTO Program
* Employee Referral Program