Job Details
PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industries leading gaming operators. With 6,400 employees in 24 countries, more than 1,800 of our talented professionals are a part of Playtech Live from all over the world and you have an opportunity to join our international team in Michigan!
Job Description
ESSENTIAL DUTIES AND RESPONSIBILTIES:
- Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
- Must be able to attend six (6) weeks of Pitboss Training.
- Cooperate and provide direct assistance to Operations Manager in everyday tasks.
- Organize and control studio operations during assigned shift.
- Monitor and identify disruptions of the studio s technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.
- Ensure the studio s operations compliance with policies and procedures and implementing new policies and procedures as directed.
- Supervise and ensure that Game Presenters, Shufflers, and Players following company s police and procedure.
- Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.
- Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company s procedures.
- Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.
- Represent management of the company and their interests, considering confidentiality and diplomacy.
- Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.
- To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.
- Correct mistakes made by Game Presenter and / or Shuffler according to company s procedures.
- Provide reports to management in case of internal mistakes (not related with the licensees).
- Report to the management of any significant or special incident that requires attention immediately
- Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.
- Perform any additional duties as instructed by management.
Qualifications
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
- High school diploma or equivalent.
- At least 1 year of managment related experience.
- Basic computer skills- MS Office, electronic mail, etc.
- Good cooperation skills and be able to deal with potential conflicts in diverse situations.
- Maintain a professional and clear communication with employees.
- Ability to teach and explain company's policies and procedures.
- Be able to give constructive feedback and supervise teamwork.
- Strong multitasking and decision-making skills.
- High accuracy and strong attention to detail.
- Be able to operate Office equipment (printers, copiers, phones, etc.).
- Excellent verbal and written communication skills
- Must be able to obtain a Casino Employee Registration license
- Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability
COMPENSATION& BENEFITS
- Pay Rate: $22hour + up to $3.00Monthly Performance Bonus
- *Night Differential Pay from 11PM-7AM
- Holiday Pay
- 10 PTO & 5 Paid Sick Time
- Health Insurance: Medical, Dental & Vision.
- 401K up to 4% match.
Additional Information
Needs to be updated