Position Summary
The Service Coordinator at Dynamic Facility Services plays a crucial role in managing incoming inquiries, coordinating service orders, and ensuring efficient project completion. The primary objective of this position is to provide exceptional customer service, effectively communicate with internal teams and external stakeholders, and streamline the service delivery process. Key responsibilities include handling incoming phone calls, directing callers to the appropriate parties, accepting service orders, and addressing customer inquiries. The Service Coordinator will also manage the after-hours emergency service response line, vet subcontractors, negotiate fair costs, and track job costs to maintain cost control. Timely follow-up on project status, frequent updates to customers and third-party portals, and ensuring completion of closeout documents are essential aspects of this role. Additionally, the Service Coordinator will oversee service order management, track backlog, and provide timely billing instructions. The ultimate goal is to optimize customer satisfaction, facilitate efficient operations, and contribute to the success of Dynamic Facility Services in delivering high-quality service to its clients.
Job Description:
Dynamic Facility Services
05/18/2024
Philadelphia,PA