Job Details
The Job:
Youll be in the center of the action at Marsh McLennan Agency, providing premier support to both our clients and colleagues. Our administrative associates are the first point of contact for our customers. Your job is to set the bar for great customer service with exceptional communication, integrity and respect. Youll be an integral team member that helps process key communications and helps the team achieve profit center and company goals.
We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they dont stop short of excellence and are driven to do whats best for their clients, colleagues, and communities.
What You'll Be Doing:
- Frontline communications: answering phones, directing calls, and greeting walk-in clients.
- Process communications: daily incoming and outgoing mail, including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.
- Office organization: order office-related supplies. Keep common areas clean and well organized, including the reception area, conference rooms, work rooms, file/mail room, supply areas, etc.
- Maintain office equipment (phones, voice mail, copy/scan machines, etc.): keep machines filled with paper and toner, troubleshoot, call for repairs if necessary, and help others as needed.
- Orientations: handle new colleague office orientations, as requested.
- Plus: youll follow organization policies and procedures and established workflows. Perform additional duties as needed.
Who We're Looking For:
- Youre a client service advocate. Youre passionate about delivering an exceptional level of customer service and support.
- Youre ready to throw all stereotypes of insurance out the window and love your job.
- Youre smart. You understand business and people.
- Youre good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
- Youre a team player. You maintain positive relationships with your colleaguesand you enjoy it.
- Youre that person everyone can depend onto pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
- You love to learn. Youre earnest about improving and pursuing professional development.
- You can adaptbecause our industry changes constantly and so do the needs of our clients. Youre good at staying on your toes.
- Youre ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
- You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
#MMANW