Job Details
**Associate Client Support Consultant / Customer Service**
Req Number: 216494
Category: Client Service
Posted Date: January 17, 2022
Work Location(s): Augusta , GA , US Please check your email for an invitation to schedule a phone screening if you are selected for further consideration and schedule it as soon as possible. (Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP Career Opportunities) **NOTE:** If you do have a phone interview, afterwards you may be sent up to TWO additional emails to take two separate assessments. Please take these as quickly as possible in order to remain eligible for this role. It will be worth it! ADP is hiring many **Associate Client Support Consultants, Small Business Services**.
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First, a little something about ADP. We believe great companies are built not only by great people but for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. Were always designing for people, starting right here with our one-of-a-kind culture and people like you.
As an **Associate Client Support Consultant**, youll leverage our top-ranked training programs and world-class service guidelines to solve clients challenges and fuel their business success.
* **Connector and Problem Solver.** Youre comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions.
* **People First****.** Youre a relationship builder who wants to help others, grow friendships, and support
* **Agile Solution Seeker****.** You can always find the right answer by anticipation, looking forward, and taking action.
* **Insatiable Appetite to Learn****.** Youre always learning, growing, questioning, and challenging "whats been done before."
**WHAT YOULL DO:** *Responsibilities*
**Be the Go-To Person and Trusted Advisor**
* Serve as a consultant in servicing ADPs products/technologies.
* Use a breadth of expertise to help ADPs clients. Solve client problems taking a broad perspective to identify solutions.
* Work to resolve issues and provide solutions.
**Be a Networker and Relationship Builder**
* Build relationships with clients over the phone and leverage your knowledge of ADPs products and services to provide solutions to issues and questions and help build clients understanding of our products value, exceeding clients expectations in all of your interactions.
* Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
**Experience youll need:** *Required Qualifications*
* At least one year in a customer service environment.
* Bachelors Degree or equivalent in education and experience.
* A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
**Bonus points for these****:** P*referred Qualifications*
* Proven ability to produce positive results.
* Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
* Strong client relationship-building skills.
* Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
* Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
* The ability to learn and apply basic concepts in new situations.
* Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
* Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
* Proficiency in the latest web technologies and working knowledge of various operating systems.
* The ability to work in a team environment as well as work independently while making sound decisions.
* Good knowledge of industry tools.
* Excellent analytical and time management skills.
* Excellent communication skills both verbal and written.
**YOULL LOVE WORKING HERE BECAUSE YOU CAN:**
* **Make your mark.** We want you to challenge things and are open to fresh ideas.
* **Bring your passion and fun.** Be yourself in a culture of highly diverse perspectives and insights.
* **Stay ahead of the curve.** An agile, fast-paced environment means plenty of opportunities to progress.
* **Become a certified "smarty pants."** Ongoing training and development opportunities for even the most insatiable learner.
* **Be your healthiest.** Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
* **Get paid to pay it forward.** Company paid time off for volunteering for causes you care about.
If youve made it down this far, we have to ask:**Apply now!**
**Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.**
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values.
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
Learn more about diversity, equity, and inclusion at ADP on our .
Its cool to come here and not just sit here and say, Im going to answer phone calls. Im actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. Ive made a lot of personal connections.
**Nina**
Client Support Consultant
**ADP Service and Implementation Team Insights**
[MUSIC PLAYING] [DESCRIPTION] Logo: ADP, Always Designing for People. [MUSIC PLAYING] [SPEECH: TARA] Hi, my name is Tara. I'm an Implementation Specialist at ADP. [SPEECH: ALISON] My name is Alison. I'm a Client Support Consultant. [SPEECH: DAVE] Hi, my name is Dave. I'm the Senior Support Consultant here at ADP. [DESCRIPTION] [SPEECH: ALISON] I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you. [SPEECH: DAVE] I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay. [SPEECH: TARA] Welcoming the client, explaining to them how ou