Job Details
Job Description Patient Service Representative, Marblehead YMCA - ( 3181899 ) **Description**
**Summary** Provide administrative support to a department or function. Assignments may include preparing a variety of computer reports, entering data into various programs. Respond to telephone inquiries, set-up office systems, schedule appointments, meetings and prepare associated information and equipment. Deliver requested information utilizing excellent customer service and communications skills.
****Key Responsibilities****
* Reports are prepared timely and accurately.
* Office equipment is maintained and ready for use. Office supplies are ordered and inventory maintained.
* Expense reimbursement requests and purchase orders are processed timely and accurately
* Appointments are scheduled and calendars are maintained accurately and with sensitivity to participants schedules.
* Meetings or events are planned, scheduled and participants notified. Equipment and materials are available as needed
* Presentation materials are prepared creatively, timely and accurately.
* Travel arrangements are made according to scheduling needs of traveler.
* Meetings are attended, and meeting notes are prepared and distributed to attendees.
* Correspondence and written communications are prepared for approval or distribution as instructed.
* Additional department, organization, or network activities are completed per established objectives.
* PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
**Qualifications**
**Education/Degree** Required:
* Two years prior office experience or equivalent education required.
* Associates degree or equivalent work experience.
**Experience**
Preferred
* Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
**Skills** *(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)*
Required
* Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
* Highly developed communications and interpersonal skills, working with diverse population.
* Work independently, be self-directed and contribute as a member of a team.
* Anticipates challenges and develops and implements strategies for addressing them.
* High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
* Attention to detail.
**Skills** *(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)*
Required:
* Moderate supervision with some self-direction performing moderately complex work
* Excellent written, verbal and electronic communications skills
* Excellent customer service skills with ability to interact with a diverse population
* Intermediate computer skills: Proficiency with MS Office products, ability to learn new software
Preferred:
* Highly developed communications and interpersonal skills, working with diverse population.
* Work independently, be self-directed and contribute as a member of a team.
* Anticipates challenges and develops and implements strategies for addressing them.
* High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
* Attention to detail.
EEO Statement SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.
**Primary Location**
: MA-Marblehead-SNS Marblehead OP