Job Details
** Field Service Representative**
**Job Category****:** Engineering **Requisition Number****:** TECHN10382 Showing 1 location **Job Details**
**Description**
Hardy Process Solutions, a Roper Technologies, Inc. (NYSE: ROP) company, is headquartered in San Diego, California, and has been providing customers with weighing solutions for over 100 years and is best known for its innovative technology. The company prides itself on its ability to continuously provide superior product quality and excellent customer support. Hardy, an ISO 9001:2015-certified manufacturer, currently services the food, chemical, petrochemical, pharmaceutical, feed & grain, mining & metal, pulp & paper, oil and gas, power, and general automation industries.
Under limited supervision, this role provides installation, troubleshooting, repair, and phone technical support services out of a home office based on the East Coast. The role is also responsible for technical field service for customers throughout the United States.
**Responsibilities:**
* Perform hands-on installation, troubleshooting and repair of electrical equipment. Coordinates with Customer Care team to handle customer paperwork, order processing, RMAs, etc.
* Delivers high quality daily remote technical support for Hardy customers over the phone as part of the Hardy Tech Support team.
* Perform upgrades on instrumentation according to any required Engineering Change Notices (ECNs).
* Expedites invoices from completed repairs and services for revenue recognition purposes. Tracks job costs accurately and logs cost in ERP.
* Works with management and peers to drive process improvement and technological advancement within the Repair and Technical Support group.
* Supports Hardy sales personnel and channel partners with application expertise in an effort to help develop business opportunities.
* Perform training on weighing applications and technology to Hardy sales personnel, channel partners and customers.
**QUALIFICATIONS:**
* Associates degree (A.A.) in electronics from a college or technical school, or equivalent experience.
* Two or more years of technical or field service experience or equivalent, including installation, troubleshooting and repairing of electronic industrial weighing instrumentation.
* Proven proficiency in providing technical customer support. Good communication skills a must.
* Some experience with HMIs, Allen Bradley PLC and Industrial Networking technologies is a plus.
* Experience with RS Logix a plus. RS Logix programming is a big plus.
* Excellent mechanical aptitude.
* Proven ability to interact effectively with customers, both internal and external.
* Some experience in selling products or services is a plus.
* Ability to work from schematics, formal written test procedures and verbal instructions.
* Computer proficiency, including Microsoft Excel and Word (preparation of spreadsheets and correspondence), as well as database software applications and CRM applications (Microsoft Dynamics preferred) a must.
* Proven organizational skills and attention to detail.
**Minimum Qualifications:**
* Ability to work in industrial environments and to use a variety of personal protective equipment.
* Ability to use testing equipment, large and small tools.
* Must have experience with soldering, multi-meter use, and general electrical safety.
* Ability to lift test weights up to 50lbs.
* Ability to travel away from the home base, by air or land, for overnight periods as long as five days and as often as required by business needs up to 50% of the time.
**Disclaimer:** The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job title. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Hardy Process Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better in Electronics Technology or related field.
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)