Job Details
Important: This is a Field Base Role supporting Home Depot Installation Services.
Position Purpose
The Measure Specialist, Flooring travels to customers homes to perform in-home flooring measurements. The Measure Specialist is directly responsible for providing a positive customer experience, enter accurate measurements and transmitting measurements by a measurement tablet. The Measure Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center.
Key Responsibilities
90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting home measures. 10% Drawing Review - Review and edit of drawings in the tablet Direct Manager/Direct Reports:
This Position typically reports to Assistant Market Manager This Position has 0 Direct Reports Travel Requirements
Typically requires overnight travel 5% to 20% of the time. Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications:Must be eighteen years of age or older. Must be legally permitted to work in the United States. Valid Drivers License Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:
No additional education Minimum Years of Work Experience
1 Competencies
Action Oriented Collaborates Communicates Effectively Customer Focus Drives Results