Job Details
CALL TAKER - 911 COMMUNICATION
CLASSIFICATION TITLE: Communications Call Taker
PURPOSE OF CLASSIFICATION
The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls, and to perform administrative support tasks as required.
ESSENTIAL FUNCTIONS
Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances. Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
Maintains conversations with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
Contacts various other departments to resolve problems such as streetlights being out, downed street signs, roadway debris, power outages, etc. Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
Uses the Georgia CJIS network and information files. Perform duties as GCIC Terminal Operator-enter data and perform confirmations as needed to include validations of wanted/missing persons, protected persons, unidentified deceased persons, stolen vehicles, stolen guns, stolen boats, stolen securities, protection order records, records on violent gangs and terrorist organizations, persons on supervised release and on abandoned vehicles.
Operates telecommunications device for the deaf; performs pager and phone tests as required. Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Performs related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED. Must be at least 18 years of age. Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications. Must be able to pass a background investigation and obtain GCIC/NCIC certification within one (1) year of hire date. May be required to attain and maintain additional certifications specific to assigned unit. May be required to work 25 hours.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
SELECTION PROCEDURE: Selection will be made from a register of eligible applicants that may be established by education, work experience, test score, personal interview, credit check, criminal history, driving history (copy of driver's license may be required), drug screen, and/or physical examination.
TO APPLY: Applications may be submitted on-line at our County Website until the position is filled.
Clayton County, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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Position : 3520
Type : INTERNAL & EXTERNAL
Location : 911 COMMUNICATIONS
Grade : GRADE 14
Posting Start : 07/09/2023
Posting End : 12/31/9999
MINIMUM SALARY: $36,056.01