Job Details
Applicants can be remote but must reside in the United States, Mexico, or Australia
We are seeking a motivated and enthusiastic Entry Level Travel Agent to join our team. This role is ideal for individuals who are passionate about travel, possess excellent communication skills, and have a desire to learn and grow in the travel industry. As an Entry Level Travel Agent, you will assist clients in planning and booking their travel arrangements, and provide exceptional customer service.
Key Responsibilities:
- Customer Service: Provide friendly and professional assistance to clients via phone, email, and in-person inquiries. Listen attentively to clients' travel preferences and requirements, offering personalized recommendations and solutions to meet their needs.
- Travel Planning: Assist clients in researching and planning their travel itineraries, including flights, accommodations, transportation, activities, and travel insurance. Utilize online booking platforms and reservation systems to secure bookings and confirmations.
- Booking Management: Coordinate travel bookings, reservations, and ticketing processes accurately and efficiently. Ensure all travel arrangements are confirmed and documented correctly, adhering to clients' specifications and preferences.
- Destination Knowledge: Stay informed about travel destinations, attractions, activities, and events to provide relevant and up-to-date information to clients. Offer recommendations and insider tips to enhance clients' travel experiences.
- Documentation and Compliance: Ensure all necessary travel documentation, including passports, visas, and travel insurance, is obtained and organized for clients. Stay updated on travel regulations, entry requirements, and health advisories to ensure compliance and mitigate risks.
- Administrative Tasks: Perform various administrative duties, such as maintaining client records, processing payments, and generating invoices. Keep accurate and detailed records of client interactions and travel arrangements.
- Problem Resolution: Handle inquiries, concerns, and issues from clients promptly and professionally. Troubleshoot problems, resolve conflicts, and escalate complex issues to senior agents or management as needed.
- Team Collaboration: Collaborate with team members to share knowledge, resources, and best practices. Contribute ideas and suggestions for improving processes and enhancing the overall customer experience.
Requirements:
- High school diploma or equivalent; additional education or training in travel and tourism is a plus.
- Excellent communication and interpersonal skills, with a friendly and customer-focused demeanor.
- Strong attention to detail and organizational skills, with the ability to multitask and prioritize effectively.
- Proficiency in computer skills, including Microsoft Office Suite and online booking platforms.
- Enthusiasm for travel and a desire to learn about different destinations, cultures, and travel products.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work non-traditional hours, including evenings and weekends, as needed.
- Previous customer service or sales experience is preferred but not required.
- Must be 18 years or older
Benefits
- Fully remote - work from anywhere you choose
- Flexible work schedule - Make your own hours and schedule, full-time or part-time
- No experience required - unlimited training provided
- Access to earned travel industry certifications
- Access to online and live travel booking training
- One-on-One and team coaching
- No sales quota
- Travel discounts
- Performance based with uncapped earning potential
- Access to regular incentives, trips, prizes
- Discounted CLIA card and opportunity to qualify for IATAN card
- E&O insurance
- Great company culture and community
- Access to bonuses
IMMEDIATE OPENINGS!
We are an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Note: The above is a general outline of the duties and responsibilities and may be subject to change.
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