Job Details
TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a Treasury Services Support Specialist to provide exquisite member support for Treasury Services to include ACH Origination, Wire Transfers, Account Analysis, Corporate Online Banking (including Bill Pay), Positive Pay, RDC, and other Cash Management products. The Treasury Services Support Representative will also provide support to branch personnel for general inquires. The Treasury Services Support Specialist role is critical to the continued success of the Treasury Team and TowneBank members.
Essential Responsibilities:
* Assisting members with processing steps for originating ACH, initiating wire transfers, positive pay files, and deposit wizard.
* Assisting corporate members with online banking.
* Frequently monitoring Treasury Service email folders for member/branch inquires.
* Providing online support to members via secure email channels.
* Assisting the Treasury Services Implementation team as needed.
* Staying abreast of system functionality as enhancements/releases are deployed.
* Performing other duties and departmental functions as assigned.
* Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
* Other duties as assigned.
Minimum Required Skills & Competencies:
* Exquisite member service skills.
* Excellent interaction and call etiquette.
* Computer skills (Work and Excel).
* Excellent organizational skills and attention to detail.
* Strong time management skills.
* The ability to multi-task.
* Treasury /Cash management experience.
* One to two years of payment experience (origination and receiving).
* Call center experience.
* Assisting members with processing steps for originating ACH, initiating wire transfers, positive pay files, and remote deposit.
* Assisting corporate members with online banking.
* Frequently monitoring Treasury Service Service Now System for member/branch inquires.
* Providing online support to members via secure email channels.
* Assisting the Treasury Services Implementation team as needed.
* Staying abreast of system functionality as enhancements/releases are deployed.
* Performing other duties and departmental functions as assigned.
* Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Desired Skills & Competencies:
* One year of previous banking experience.
Physical Requirements:
* Express or exchange ideas by means of the spoken word via email and verbally.
* Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
* Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
* Not substantially exposed to adverse environmental conditions.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.