Job Details
Title:Operations Retail ManagerLocation:Ronald Reagan Washington National Airport * Being responsible for bookstore and book operations through management & training, direct responsibility, leading by example, and coordination across the location
* Being responsible for ensuring local compliance with all book & bookstore specific processes & brand standards, as well as achieving sales & profit goals, fostering a local bookselling culture, and exemplifying Hudsons core values at Ink by Hudson
* Working at Ronald Reagan Washington National Airport
* Through management & training, direct responsibility, leading by example, and coordination across the location, ensure local compliance with all book & bookstore specific processes & brand standards such as promotions, ordering, receiving, returns, merchandising, and customer service while ensuring compliance with all company policies, processes, and standards within areas of responsibility
* Ensure space & quantity survey information is correct for bookstores, books & sidelines
* Monitor bookstore & book department sales and performance locally. Identify goals & issues, create solutions, and celebrate successes; share results as appropriate
* Assist in recruiting, hiring, training & development for local booksellers
* Demonstrate Hudson core values
* Make recommendations to General Manager & decisions as appropriate for scheduling and staffing levels to ensure operational & financial success in bookstores, book, & sideline related activities across the location. Directly oversee book associates
* Plan and execute/ensure execution of weekly promotional change out including receiving, returns, re-orders, and proper placement of current promotions, bestsellers and signs
* Manage or ensure completion of all administrative responsibilities of the location including book related system tasks (receiving, returns, inventory, local associate access & training) in SAP, Worldlink, & Basil on a timely & accurate basis
* Order, receive & return books and other bookstore merchandise (sidelines, gifts, records, magazines)
* Ensure stores are merchandised to maximize sales potential of key titles
* Organize, order & create displays & sections for thematic, locally themed, and/or locally outperforming titles, categories & products as appropriate within company guidelines and to maximize sales
* Demonstrate knowledge of the book business and bookselling
* Participate in & encourage a bookselling culture locally share book information & recommendations with booksellers & customers, write & solicit shelftalkers, encourage employee discount or lending library, train hand-selling & book specific customer service, etc.
* Manage day-to-day business issues and opportunities. Assist in overall location management & support as needed
* Strong leadership qualities with a p ositive and determined attitude
* Enthusiasm to work for and contribute to a diverse, equitable, and inclusive environment
* Excellent organizational, time-management, and problem solving abilities
* Strong interpersonal & communication skills
* Demonstrated knowledge of & interest in the book business and bookselling
* Attention to detail with a high degree of accuracy
* Be proficient in Excel and computer skills
* Be able to be on your feet for extended periods of time, work in a varied environment, and be able to lift up to 40 lbs.
* High School Diploma or Equivalent
* At least five years previous bookstore leadership experience
* Familiarity with Edelweiss, SAP, and/or Basil book system
* Associates degree or above
* Five or more years of retail store management experience
* Previous multi-store management experience
* Health & Well Being: Medical/Dental/Vision Insurance
* Paid Time Off
* Various Personal and Parental Leave Programs
* Universal Life Insurance
* Retirement Programs & Matching Employee Contributions: 401K & RRSP
* Employee Recognition & Anniversary Programs
* Training, Development, and Growth Opportunities
* Tuition Assistance & Scholarship Programs
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