Job Details
** Customer Service Associate (Remote), Zoro**
Location: Virtual Worker, IL, US, N/A
Date: Nov 29, 2021 **Company Summary:**
Zoro offers millions and millions of products an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. Weve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!
**Primary Function:**
Customer Service Associates contribute largely to Zoros success by being on the frontlines with our valued customers and inspiring them to think of Zoro first! Our Customer Service Associates thrive in a diverse, inclusive and fun environment, spending the majority of their time assisting customers over the phone helping them to find, buy and get the products they need to get on with their day. One of the ways that we do this is through, One Agent, One Resolution while assisting our customers with a wide variety of inquiries. Zoros Customer Service team members strive to help every customer who contacts us have an effortless experience.
Zoro Customer Service Associates work in close partnership within the department and business to ensure a proactive approach to each customer interaction while keeping our Zoro values at the front of our minds. Our working environment fosters greater interpersonal skills, critical thinking, problem resolution, empowerment and decision making capabilities in order to enhance the customers experience.
**Duties and Responsibilities:**
* Work with urgency to ensure you are available to our customers as needed.
* Take ownership of each interaction by driving the conversation, addressing and anticipating the customers needs and creating an effortless experience.
* Has a clear understanding of what Zoros expectations are from a quality perspective and strives to meet or exceed those standards during each interaction.
* Works efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection and specifications, as well as processing orders, returns, and any customer account inquiries.
* Consistently executes on all requirements including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department.
* Complete all necessary product training courses and participate in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions.
**Qualifications:**
* A high school diploma is required; Bachelors Degree favored.
* Schedules are created based on the needs of the business and are consistent once assigned. Customer Service is staffed Monday Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm.
* Demonstrates competence in the application and use of computer and communications technology.
* Develops and maintains effective and professional relationships with fellow employees, internal business partners, and our valued customers in order for our business objectives to be achieved.
* Demonstrates teamwork and people skills.
* Internet Requirements: Minimum requirement of 15MBPS download speed and 5MBPS upload speed. Satellite Internet access is not acceptable.
* Bi-Lingual skills are a plus!
**Zoro Values and Inclusive Culture:**
We share a commitment to our Zoro values Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive.
We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.