Job Details
- Prior experience in a similar position preferred.
- Must be detail-oriented and highly organized.
- Must be able to sit for extended periods of time.
- Must have good typing skills.
- Must be computer literate and able to operate standard office equipment.
- Must be able to effectively communicate by phone, beeper, and two-way radio.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.
Job Functions
- Handle service calls and guest complaints quickly, efficiently, and courteously.
- Issue equipment to guests; such as, rollaway beds, irons and ironing boards.
- Handle guest lost and found inquiries.
- Log all calls that come into Housekeeping.
- Maintain communication with Front Desk and Engineering.
- Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.
- Assign, distribute, and/or collect keys, beepers, and duties to employees.
- Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.