Job Details
**Customer Service Representative**
**Job ID** 389913 Puyallup, WA **Overview**
Enterprise Rent A Car in Puyallup, WA is excited to announce an opening for a Customer Service Representative!
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.
**This position pays $18 / hour and is located in the Puyallup, WA area with our flagship location at 719 River Rd Ste A, Puyallup, WA 98371 .**
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .
**Responsibilities**
* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Process returns, check-ins and exit transactions
* Pick up and/or drop off customers in a safe and courteous manner
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior when needed
*Equal Opportunity Employer/Disability/Veterans*
**Qualifications**
* Must be at least 18 years old
* High school diploma or GED equivalent required
* Must have at least 1 year prior customer service experience
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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