Job Details
The Collections Specialist will be performing business to business collections and is responsible for contacting our database of customers in a professional and timely manner. The ability to maintain focus and an eagerness to collect monies owed while providing an excellent customer experience.
Responsibilities:
Resolve outstanding overpayment and short payment discrepancies
Problem solve disputes, invoicing issues and payments
Reporting to internal and external customers in a timely fashion
Create environment of respectful, prompt, and efficient customer service relations to internal and external customers
Establish and maintain strong relationships with customers and company stakeholders
Research and skip trace customers as needed
Maintain a professional work attitude among co-workers and clients
Maintain a high level of attendance, report for work on time daily
Minimum Qualifications
Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the business
Excellent change management, organization, and prioritization skills
Proven ability to understand company needs and translate needs into solutions
Ability to professionally converse with customers, sales, management, and other colleagues on a daily basis
Excellent phone etiquette and communication skills (written and verbal)
Self motivated with ability to work with minimal supervision
Strong work ethic, attention to detail and strong follow through