Job Details
Job Summary
A Front Desk Agent displays a high degree of organization and attention to guest needs. Their primary responsibility is to ensure the highest level of services possible in an efficient, courteous, and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. All of this should be done in a friendly and pleasant demeanor and in a prompt, courteous and respectful manner.
Benefits
- Flexible Schedule
- Hotel Travel Discounts
- Paid Training
- Growth Opportunities
- Holiday Pay
- Paid Time Off (Bereavement/Jury Duty)
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Customer service background
- Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.