Job Details
in **Quincy, MA** is looking to hire a **full-time Customer Service Representative / Dispatcher****challenging, engaging, and exciting environment****successful and happy**This CSR and dispatch position works **full-time**, **Tuesday to Saturday, from 12 PM - 8 PM**. They earn a **competitive wage** of **$18 - $25/hour**. We also provide **excellent benefits**, including **medical, dental, vision, life, a retirement plan, overtime, paid birthdays off, paid vacations, and bonuses**. If this sounds like the right CSR opportunity for you, apply today!**Trust 1 Services**
**ABOUT TRUST 1 SERVICES**
With generations of experience delivering the highest quality HVAC and plumbing services to thousands of customers, we are fully dedicated to maintaining our position as MA's #1 rated service company! As a recipient of Angie's List Super Service Award, we deliver a service our clients can always trust. We practice excellent safety, honesty, and integrity with our customers and always try to do the right thing for them. With our world-class customer service and guaranteed high-quality workmanship, we strive to exceed each client's expectations!
We have a great team of professionals who like us, also value honesty, teamwork, and purpose. They play a key role in our growth and success, so we ensure that we are a great place to work at. We provide our team with an **excellent benefits package, an uplifting work environment, and opportunities for growth and advancement!**
**A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER**
As a Customer Service Representative (CSR) / Dispatcher, you are the voice of our company and the first person our customers meet! You bring in customers to our business and ensure that we meet their needs. This is usually done over the phone. You also help organize the day of our service experts. This dispatch position interacts with people all day, so you make sure that you handle any of their questions or concerns promptly and professionally Sometimes customers are happy and sometimes they're not. No matter what the circumstances are, you kindly help them and find solutions. You also inform technicians and fill their day with service calls. Your patience and enthusiastic energy keep customers coming back. You send texts or emails, use the phones, and utilize our scheduling system. **You enjoy finding solutions for our customers and dispatching technicians to finish the job!**
**QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER**
* Good interpersonal and communication skills
* Good phone etiquette
If you feel that you have the right CSR and dispatch skills for this HVAC Customer Service / Dispatcher job, please fill out our initial **3-minute, mobile-friendly application**. We look forward to meeting you!
Location: 02169
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