Job Details
Position:Weekend Overnight Supervisor
Reports to: General Manager (GM)/ Assistant Manager (AM)
Department: Operations
Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.
Grow with us!
In one to two years, you could be earning $50k a year with Planet Fitness!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
See for yourself!
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements - Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands - Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.