Job Details
POSITION PURPOSE AND EXPECTATION:
As the Americas Warehousing Director, you will be responsible for managing key operational and recruitment tasks in all the US (and Americas) Warehousing and Distribution Centers. This role will have a direct reporting line from the DC Manager(s) Lovisa-owned warehouses as well as any 3PL warehouses in the Americas region. The role will encompass all functions of warehousing and all stock within it - stock, non-stock, e-commerce as well as fixtures and fittings.
The Americas Warehouse Director will be responsible for "creating a cost-effective global warehouse supply chain that will support the growth of Lovisa stores in the region."
ESSENTIAL DUTIES:
The role is strategic in nature and provides leadership to the teams in the Americas region. Its focus falls on 5 main strategic priorities.
- Awesome Place to Work - RESPECT, TRUST & INTEGRITY
- Ensure staff engagement to be above 95%. Take Lovisa staff engagement to a new level.
- Ensure critical risk is mitigated. Be obsessive over safety.
- Enhance talent, development, and staff mobility. Redefine Diversity & inclusivity in our workplaces.
- Relentlessly Challenge Cost - ACCOUNTABILITY & COSTS
- Strategically outline change programs that ensure year-on-year cost pressure is mitigated.
- Lead improvement programs that ensure cost pressures are reviewed, understood, and targeted.
- Unleash customer-centric automation & warehouse technology where appropriate.
- Delight our Retail Customers - COMMUNICATE & ENHANCE THE CUSTOMER EXPERIENCE
- Transform customer service ensuring DC to Retail flow efficiency is maximized.
- Support store build and roll-out programs are delivered on time and on budget.
- Obsess over quality, removing rework, waste, and delays.
- Use and develop data tools allowing customers to see the flow of stock in WIP.
- Build World Class B2C Channels - TEAMWORK & CAN DO
- Establish best-in-class B2C processes within our DCs.
- Transform & challenge online costs to serve both DCs and transport.
- Establish DC-driven B2C options to allow service offering excellence.
- Empower Lean & Visualize the Supply Chain - CONTINUOUS IMPROVEMENT & DO IT NOW
- Elevate LEAN Boards to ensure service and cost control is visualized.
- Establish Continuous Improvement on key processes via KPI trees.
- Introduce LEAN & SMART factory thinking throughout current processes.
On a Tactical Level, the role will also have oversight on the following.
- Recruitment:
- Manage the end-to-end onboarding process for new team members.
- This includes refilling vacancies during the year and the buildup for end-of-year peak.
- Zendesk & Customer Service:
- Ensure the store teams receive excellent support by managing the DC Zendesk queue promptly.
- Promote excellence in service culture.
- Safety Focus:
- Maintain a well-signed warehouse with clearly designated areas of activity. Ensure such demarcations are adhered to.
- Ensure that all personnel adhere to safety procedures and policies.
- Oversee work assignments for new and existing team members. Provide procedural and safety training for warehouse team members with additional emphasis on new team members.
- Preparation and record documentation for team member accidents and incidents.
- Maintain professional engagement with internal and external working relationships (refer influence matrix).
ADMINISTRATION:
- 'Bridge' between the Logistics/Warehousing teams and the Business (Stores)
- Ensure adherence to company policies and procedures.
- Respond promptly and effectively to all customer and trading partner queries.
REPORTING LINES
- DC Manager (Columbus) & Inventory Team Leader reports directly to this role.
- Any 3PL providers of Warehousing services report indirectly. Includes B2C, Stock, Non-Stock & Fixtures
- Peers to this role will be OPERATIONS DIRECTORS for APAC (Asia/Oceania) & EMEA (Europe/Africa)
SUPPLEMENTAL JOB FUNCTIONS:
- Will be responsible for off-site warehouse and equipment leasing.
- May be required to step into Warehouse management, tender support & be customer-facing with 3PL and supplier negotiations.
- Perform additional duties as required.
EQUIPMENT, TOOLS AND WORK AIDS:
- Microsoft Office suite including MS-Teams, Futura Retail System, Kronos Time Management, Preceda Payroll.