Job Details
The Academy, Computer Training Centers
www.academyflorida.com
Cloud and Network Helpdesk Job in Miami and Fort Lauderdale
Fast-paced educational facility is looking for Cloud and Network Helpdesk Technicians for their clients throughout south Florida. This candidate will address customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to the appropriate team, as needed.
These positions are responsible for answering technical calls, entering trouble tickets into a ticket system.
Also responsible for monitoring and remotely maintaining clients through the use of Remote Management software.
Possible bench work on computers brought into the office or server build outs.
Extensive training and advancement possibilities.
ESSENTIAL FUNCTIONS:
Answering technical calls and providing phone or remote support.
Creating/maintaining service tickets and knowledge databases.
Research events and alerts for potential resolutions to client and server issues.
Maintain internal systems at office and perform installations of software as needed.
Responsible for assisting with the support of Windows XP / Windows 10 / Microsoft Server Operating Systems, Microsoft Azure cloud infrastructure, Amazon AWS cloud infrastructure and future technologies.
Responsible for documenting processes and maintaining workflow processes.
Maintain CRM customer and support information.
Monitoring alerts and rectifying issues through the use of our management software.
On site visits to client office for any possible support functions.
The Technical Support Technician must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem-solving skills. It is essential that the individual chosen be a team player capable of success in high-stress situations. Experienced candidates are preferred. The ideal candidate must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of this position.
SECONDARY SUPPORT FUNCTIONS:
Be available for occasional special projects that take place after normal operating hours.
Participate in implementing user account management processes, print-service management, and maintaining optimized connectivity between systems.
TRAINING:
Training period is paid and it is not fixed in length, depending of knowledge/experience/performance could last not more than three and not less than one month.