Job Details
Concierge Summary Title:ConciergeID:1001Location:Vergennes, VTDepartment:Guest ServicesReports To::Guest Services Manager Description For our 2022 Season we cannot consider H2B applicants.
Summary:
The Concierge provides local and resort information and assists with guests needs.
Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer
Responsibilities and Duties:
* Wears the Guest Services Uniform in accordance with the uniform code.
* Maintains a neat appearance and a professional manner.
* Project a professional, hospitable demeanor at all times; monitors the lobby, lounge and function rooms, particularly in the Lodge for cleanliness, order and proper functioning of all equipment.
* Ensure he/she is aware of all arrivals at Basin Harbor each day, including the guest histories on file; follows through with the guests during their stay to be certain their expectations are being met.
* Ensure he/she is aware of all activities at Basin Harbor available to guests, in particular the current days events.
* Answer inquiries, offers suggestions, and provides assistance to guests pertaining to activities and services at Basin Harbor and the surrounding area.
* Arrange transportation for guests as requested.
* Assist guests in acquiring child care services when needed.
* Scheduling guests for massage and fitness appointments.
* Order all amenity packages in a time manner, ensures they are delivered, and posts charges for packages accurately.
* Assist guests in schedule resort activities.
* Provide feedback from guests to his/her supervisor in an efficient manner.
* Promote our guest comment card program by encouraging guests to complete our surveys at every opportunity.
* Additional tasks as assigned by the Guest Services Manager or Revenue Manager.
Essential Qualifications and Competencies:
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
* Ability to use or learn to use, the following equipment: computer, printer and etc.; telephone switchboard; office equipment such as fax machine, copy machine, postage meter etc.
* Ability to use MS Office applications including Word and Excel.
* Ability to read and comprehend simple instructions, short correspondence, and memos in English
* Ability to write simple correspondence and to effectively present information in one-on-one situations in person and over the telephone in English.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
* Ability to compute ratios and percentages.
* Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form.
* Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to perform physical activities that include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.
* Ability to perform medium work (defined as exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 20 pounds of force constantly to move objects)
* While performing the duties of this job, the employee is regularly required to stand; use hands, talk, and hear.
* Specific vision abilities required by this job include close vision.
* Must be willing and able to pass a background check.
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