Job Details
Customer Service Representative
HEALTHCARE CUSTOMER SUPPORT REPRESENTATIVE
*Contract to hire*
Onsite - potential for hybrid schedule with proven success track record
Benefits of this Role:
- Formal paid training program with hands-on experience
- Opportunities for advancement and promotion
- First shift schedule with opportunity to WFH after successful training and integration
- Brand new/beautiful building everything updated, new equipment, cafeteria in facility, ideal place to work.
- Once permanent, competitive benefits offered: paid vacation and personal time, 401k plan, healthcare coverage, life insurance.
Core Experience:
- 6+ months of Call Center experience
- Healthcare and Medical Terminology experience
- Strong computer proficiency and attendance record
- HS Diploma or GED
A Day in the Role:
- Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.
- Conduct reminder call campaigns collecting open healthcare balances
- Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.
Work Environment:
- Onsite
- Business Service center
- Shift: Monday - Friday 8:00AM-5:00PM(EST)
- 1/2 hour lunch and breaks throughout the day