Job Details
** Customer Support Coordinator**
**Location:** HOUSTON, TX **Type:** Full Time **THE ROLE:** Homeowner Support Coordinator
The Spruce Power Homeowner Support Team works with homeowners and installer partners to provide the best possible service to assist homeowners with regards to their home sales, refinances, solar billing, and solar monitoring. As a member of the homeowner support team you will be responsible for establishing a positive solar homeowner experience.
Specific responsibilities include:
* Respond to homeowner requests and questions in regards to their solar agreement
* Quickly and completely resolve customer issues
* Help educate our homeowners in better understanding their solar billing and monitoring
* Assist homeowners seamlessly transfer their solar agreements during a home sale
* Ensure that all calls and emails are properly recorded and documented
* Establish close working relationships with cross-department teams including monitoring, operations, sales, and accounting
General Knowledge and Skills:
* Resolve customer complaints via phone, email, and mail
* Utilize computer technology to handle high call volumes
* Work with team members to ensure proper customer service is being delivered
* Greet customers warmly and ascertain problem or reason for calling or emailing
* Effectively manage large amounts of incoming calls
* Identify and assess customers needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the correct methods/tools
* Preferred general knowledge of solar industry
* Working experience with Google Applications and Microsoft Office products
* Residential solar energy experience preferred, but not required
* Call Center experience preferred
* Bilingual, Spanish speaking applicants preferred
**EDUCATION**
An Associates Degree and/or equivalent work experience is required.
**BENEFITS**
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
**EQUAL OPPORTUNITY EMPLOYER**
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, color, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.