Job Details
Our global agency client is looking to fill the roles of Sr. Recruiter Manager and Recruiting Manager. The main purpose of these roles is to recruit, manage and develop a highly engaged and productive sales team, encouraging a service-led approach to understanding and delivering to the needs of our clients and candidates.
This position will be a hybrid role based out of the San Diego office.
Responsibilities:
- Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service on an on-going basis
- Maintaining comprehensive knowledge of sector, markets, trends and competitor landscape to aid relevant business planning and valuable client interaction; utilizing data and insights from CRM colleagues as appropriate
- Identifying and reporting on business opportunities in target markets & clients to ensure a sustainable business
- Liaising with senior leaders to understand the client tiering system and proposition modeler to assess commercial opportunity and profitability of a client, thus, deploying most efficient delivery model to meet the short/medium and long term needs of our client base
- Engages in regular face to face meetings and time on client sites to develop professional and mutually beneficial, long term relationships with existing clients and candidates, to maximize and develop business opportunities whilst adding continuous value to the customer
- Providing consultative advice to clients and candidates to ensure relevant recruitment solutions are provided; constantly seeking opportunities to add value to the relationship, utilizing "kite" opportunities where appropriate
- Understands and educates team around the life time value of a customer; encouraging a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
- Responding to client and candidate complaints, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner and acting as a point of escalation for complex matters when required in the interests of service delivery and customer retention
- Can articulate the end to end sales process, appreciating the contribution of support services colleagues at each touch-point and taking the opportunity to collaborate and create an understanding of customer experience; whilst working towards a common goal
- Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement
- Working towards personal and team goals and objectives to increase business profit margins
- Proactively identifying and developing new business opportunities to ensure pipeline and GP growth Actively involved in key accounts, effectively networking, advocating the "kite" model approach and engaging with support services colleagues as appropriate to further develop client relationships
- Meeting agreed personal and team performance standards that may relate to revenue targets, client retention metrics (NPS) and people management
- Acts in line with the our client's service attributes; role modelling service behaviors and actively reinforcing and recognizing good practice that enables client retention
- Managing day-to-day activities of team members including managing attendance, productivity, performance & professional conduct, driving high standards at all times
- Approaches people management with integrity and takes necessary steps to address behaviors that may pose a risk to engagement and retention of our clients or colleague
- Proactively recognizes and reinforces service behaviors that promote client retention and create win/win situations for the client
- Demonstrates an understanding of the employee life cycle and contributes to an inclusive environment that is conducive to the engagement and retention of their team
- Effectively articulates expectations and goals, setting SMART performance standards for individual consultants Actively involved in the recruitment process, hiring the best in class candidates to meet the needs of the business and of customers
- Delivers successful onboarding and continued development; dedicates time for training and coaching activities; providing honest and timely feedback to enable improved performance; setting consultants up for success
- Demonstrates an understanding of individual strengths, putting in place clear personal development plans and encouraging career conversations; providing support that enables desired progression
- Ensure all employees are adequately supervised whilst in the office, including attending the office when junior team members are required to be in the office, as mandated by the Hybrid Working Policy
- Ensuring consultants adhere to relevant sales policies, best practice processes & compliance regulations; continuously educating them around the cycle of service; placing equal importance to each aspect of the customer's journey
Required Qualifications:
- Strong understanding of Specialist Staffing Group's brands and service attributes
- Strong analytical skills with the ability to understand ratios and accurately interpret data from Management Information Systems (MIS)
- Strong IT skills in the use of relevant applications
- Strong planning and organizational skills with a proven ability to effectively prioritize multiple tasks & projects Effective communication skills (Note: Specialist Staffing Group's internal business language is English)
- Proven role model of professionalism and company values
- Proven ability to make commercial decisions to improve service, performance and profitability
- Proven ability to recruit talent and successfully onboard and induct new recruits
- Proven ability to engage, manage and develop diverse sales teams
- Previous experience of meeting / exceeding agreed performance standards
- Previous experience of negotiating commercial agreements (e.g. SLAs, employment contracts etc)
- Drive & Ambition
- Insight & Analysis
- Customer Focus
- Listening & Communication
- Brand / Sector / Market Knowledge
- Collaboration & Inclusion
- Management
If you meet the required qualifications and are interested in this role, please apply today.
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Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs this specialized approach sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
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